Customer Policy
Terms & Conditions
These terms set the rules for using the Leffah website, mobile app, and online ordering service. They cover who can order, how orders are handled, what you're responsible for, and where you stand if something goes wrong.
Acceptance of Terms
By browsing our website, using our mobile app, or placing an order, you agree to be bound by these Terms and Conditions and by our Cancellation, Return & Refund Policy. If you do not agree with any part of them, please stop using the service.
We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order, so it's worth checking the date above before ordering.
Eligibility & Age Restrictions
You must be at least 18 years old to create an account and place an order. Users under 18 may use the service only with the consent and under the supervision of a parent or legal guardian, who accepts responsibility for any order placed.
You also confirm that the information you give us — name, phone number, delivery address, and payment details — is accurate and belongs to you or is used with permission.
Online Ordering & Pricing
Placing an order is an offer to buy, not a confirmed contract. The order is accepted only when the restaurant or store confirms it. If it cannot be accepted — item unavailable, store closed, or the address is outside our delivery zone — we will notify you and refund any amount already charged.
Menu items, prices, and offers can change without notice, and item availability depends on the store. Prices are shown in Saudi Riyals and include VAT where applicable; delivery fees and service charges are shown separately before you confirm. If an obvious pricing or description error appears, we may cancel the affected order and refund you in full rather than fulfil it at the wrong price.
We accept the payment methods shown at checkout, including credit card, debit card, Apple Pay, and mada. Online payments are handled by our payment provider; we do not store your full card details. Orders must be paid in full before delivery or collection unless a cash-on-delivery option is offered.
Delivery times shown are estimates, not guarantees — traffic, weather, and store load all affect them. Someone must be reachable at the phone number given so the courier can hand over the order. If the courier cannot reach you or gain access to the address after reasonable attempts, the order may be treated as delivered and no refund will apply.
Cancellation windows, refund eligibility, and processing times are set out in our Cancellation, Return & Refund Policy, which forms part of these terms.
User Accounts & Security
To order, you may need an account. Keep your details accurate and up to date, and choose a password that isn't easy to guess or reused from another service.
You are responsible for all activity that happens under your account, including orders placed and payments made. Do not share your login or one-time codes with anyone. If you suspect unauthorised access, contact us immediately so we can secure the account.
We may suspend or close an account that shows signs of fraud, abuse, repeated unjustified refund claims, or any breach of these terms.
Intellectual Property
All content on this website and app — the Leffah name and logo, text, photographs, menu descriptions, graphics, layout, and software — belongs to us or to our licensors and is protected by copyright and trademark law.
You may view and print pages for your own personal, non-commercial use. You may not copy, republish, modify, distribute, sell, or use any part of it commercially, and you may not use our name, logo, or brand assets, without our written permission.
Prohibited Conduct
When using the service, you agree not to:
- Interfere with the service Hack, probe, or attempt to bypass security, overload our systems, or upload viruses or any other harmful code.
- Scrape or harvest data Use bots, crawlers, or automated tools to extract menus, prices, images, or customer data without our written permission.
- Impersonate others Use someone else's identity, phone number, address, or payment method, or misrepresent your connection to any person or business.
- Place fraudulent or abusive orders Submit fake orders, file dishonest refund claims, or use the service in a way that disrupts our stores or couriers.
- Break the law Use the service for any activity that is unlawful under the regulations of the Kingdom of Saudi Arabia, or to harass, threaten, or abuse our staff, riders, or other users.
Disclaimers & Limitation of Liability
The service is provided on an "as is" and "as available" basis. We do not guarantee that the site or app will be uninterrupted, error-free, or free of delays, or that every menu item, image, price, or description is complete and accurate at all times.
Food is prepared by the restaurant or store fulfilling your order. If you have an allergy or dietary requirement, check with us or the store before ordering — ingredient and allergen information is provided for guidance and may change without notice.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including lost profits, lost opportunity, or losses arising from delays outside our control. Where we are found liable, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded under applicable law.
Governing Law & Dispute Resolution
These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.
If a dispute arises, contact us first — most issues are resolved directly and quickly through our support channels. Any dispute that cannot be settled that way will fall under the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia in the Eastern Province.
Contact Us
Questions about these terms, your account, or an order? Reach us directly: